Dedicated hosting and governance.
The isolation, audit, and SLAs your compliance team needs — on a dedicated database, hosted in Cape Town, or self-hosted on your own infrastructure. Same codebase as our cloud; graduate any tenant to dedicated infra without rebuilding a thing.
What you get when compliance is non-negotiable.
Dedicated database per tenant
Graduate any tenant from shared to dedicated PostgreSQL — same code, same features. Operational and clinical data in your tenant's own database.
Cloud region or self-hosted
Cloud-hosted in Cape Town (af-south-1), or self-hosted on your own infrastructure — the same product, customer's choice, customer's network.
Tenant-aware audit
PHI access logs, override audit, lifecycle audit on forms / prescriptions / invoices — all queryable and exportable per tenant.
White-label branding
Your brand on the product — logo, colours, and product name — so the platform reads as your clinic's own to staff and patients.
Custom workflows per specialty
Different specialties need different forms, intake, and protocols. Build them in the form builder and version them safely.
Guided data migration
A hands-on migration engagement — patients, services, prescription history, and outstanding balances brought across and reconciled before go-live.
When your data can't leave your network.
For sites with strict residency, no-internet operations, or sovereign-cloud requirements, Tenelix runs as a self-contained stack on your own infrastructure — the same product we host in the cloud, configured for your environment.
- The same product we run in the cloud
- Quarterly security update channel
- Optional remote upgrade assistance
- Backup and DR runbooks shipped with the stack
Operational guarantees.
Uptime SLA
An availability target with service credits, agreed in your Enterprise contract.
1-hour critical
Sev-1 incidents acknowledged and triaged within 60 minutes.
Dedicated success
Named success engineer for the first 90 days, named CSM ongoing.
Quarterly business review
Roadmap alignment, usage analytics, optimization recommendations.
BAA / DPA on request
Standard agreements available before procurement starts.
Security reviews
Controls evidence on request; penetration-test results and third-party attestations as our GA security program completes.
Ready when you are
Build a procurement-ready evaluation.
We'll walk your security team through the architecture, your IT team through the stack, and your clinical leads through the workflows.